At Opulent Vacations, we want to assure all of our owners and guests that we are taking measures to address the recent Coronavirus COVID-19 pandemic. We will make every effort to ensure the health and safety of our valued guests and staff.
Our team will continue to monitor the guidance provided by the Centers for Disease Control daily to ensure all proper precautions are being taken to ensure guest safety. Our aim is that both our guests and our staff feel safe coming into an Opulent Vacations property.
We look forward to seeing you and want to reassure you that we can provide you with a safe travel experience with Opulent Vacations. To stay updated on the current guidelines for travel restrictions and precautions to take, visit the World Health Organization website. To learn more about our cancellation policies, please read through our Terms and Conditions or contact us at email@example.com.
Should your home country be updated with a local travel ban, please contact us at firstname.lastname@example.org.
Even though our turnover and housekeeping services already include disinfecting between each stay, due to the current situation we are utilizing additional viral disinfectant cleaning practices to ensure that our homes remain welcoming and safe spaces for our guests throughout this pandemic. This includes our housekeeping staff wearing masks, using a hospital-grade disinfectant that is currently being used by companies such as American Airlines, the FBI, and Advent Hospitals, in reaction to the current COVID-19 virus pandemic. This cleaning agent, SNiPER, is an EPA level 4 disinfectant and is 99.999% effective in killing both gram-negative and gram-positive Nosocomial bacteria, including molds, fungi, and viruses such as COVID-19, MRSA, Parvo, and Swine Flu.
We have asked our concierges and property hosts to be overcautious; utilizing a strict handwashing protocol before and after every meeting, wearing personal protective gear, and maintaining proper social distance at all times.
We are also taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers. We are also urging all employees to be vigilant about frequent hand washing and following all of the CDC’s precautions.
Opulent Vacations has a no cancellation policy. Guests agree to this policy each time a stay is booked.
However, due to the extenuating circumstances, we are currently working with property owners to find solutions that will allow modifications for upcoming stays on a case-by-case basis, with greater flexibility for guests that made reservations prior to March 15th, 2020.
We do offer an additional travel insurance package that has recently been updated with terms that cover COVID-19 illness-related cancellations.
If you are traveling to or from a country or U.S. region with a travel ban in place, please reach out directly to our Reservations Team at email@example.com and we will work with the property owner on a case-by-case basis to see what can be done.
We advise that all guests and owners read through the following information.
Stay up-to-date on COVID-19 developments through the Center for Disease Control. Along with current development, this is where you can also find information on prevention, symptoms, and seeking treatment. The World Health Organization is tracking this pandemic worldwide. For more information on current developments of COVID-19 visit the WHO website.
Keep track of current travel bans and guidelines here. This list is provided by the U.S. State Department and is updated regularly to track global travel advisories.